Perception
I just read this story and it struck me
An exectutive from one of the major airlines boarded one of his own aircraft en route to a busines meeting. Before they left the gate, the executive pulled down the tray table form the seat in front of him and found a cofee stain on it. He refused to let the plane leave until the flight attendant had gone through and checked every tray table on the entire aircraft. The crew quickly went thorugh the cabin, did a few spot cleanings, and in only a minute or two they were in the air heading toward their destination.
During the flight, one of the attendants approached the executive and asked him why he had made such a big deal about a little coffee stain on his tray table. His answer was simple. Pereption. He asked the flight attendant, if one of our paying passengers pulls down their table and finds a stain on it, what will their perception of our airline be? The attendant thought for a moment and the recognized that the perception would be that the airline does not care or that they don’t pay attention to details. Perhaps this would lead a customer to wonder; how well do they service their engines? It could have created a loss of confidence in the airline all together.
In our every day lives, professionalism is a quality that leads to a great perception. With Women’s Dream Team, we are a top notch professional group of women that work from our homes with our own home based business. As Women Entrepreneurs we want the top notch perception 100% of the time!
Tags: Empowering Women, What is the job description of Women's Dream Team
February 6th, 2010 at 2:14 pm
Well said. Peception is everything in business….